Shipping policy
Free Shipping
We provide free shipping for all orders within the United States. There is no minimum purchase required to enjoy this service.
Order Processing Time
Processing Duration: Orders are typically processed within 7-10 business days (excluding weekends and holidays).
Cut-off Time: Orders placed after 12:00 PM will be processed on the next business day.
Shipping Time
After processing, shipping within the United States typically takes 3-7 business days. Total delivery time approximately 10-17 working days from order date.
Shipping Methods
We partner with reputable carriers such as USPS, FedEx and UPS to ensure your order arrives safely and promptly.
Tracking Your Order
You will receive a tracking number via email within 1-2 business days after shipping. Use this number to track your order on our website or the courier’s site.
Address or Product Changes
Requests to change the shipping address or products must be made within 24 hours of placing the order. Please note that processing time may be extended by 1-2 business days if changes are made.
Issues with Tracking Number
Tracking numbers may take 1-2 days to update. If the tracking number does not work within 3 business days of receipt, please contact us for assistance.
Missing Items
If any items are missing from your package, report this to our customer service team within 48 hours of receiving your package for a prompt resolution.
Late Deliveries
If your delivery is delayed beyond the estimated time, please contact us within 2 business days for assistance.
Contact Us
If you have any questions or need further assistance, please feel free to contact us.
Email: alice@yeeham.com
Address: 107 S Western ave，Los Angeles，CA,90004, United States
Support Hours: Monday to Friday, 10:00 AM to 8:00 PM (EST)
Shipping Fee & Locations
Shipping fees are charged per shipment, not per order, and are fixed at flat rates depending on shipment value and delivery location.
This is a friendly reminder that for orders with multiple items, depending upon each item’s estimated delivery, there may be multiple shipments per order. Shipping fees are calculated based on your location and order subtotal. Total shipping fees will be indicated during the checkout process after processing the required shipments based on the estimated delivery of all your items.
Suggestion: Please enter your zip code on any product page to determine if we deliver to your city. The table below is a general indication of some major cities we ship to. For selected cities, we offer free shipping per shipment with a subtotal value of $999 and above (excluding add-on services).
Types of Delivery
We offer three delivery service options: Standard, Room of Choice, or White Glove.
We provide a Standard Service by default, but you may opt for Room of Choice or White Glove for an additional service fee. Each service fee is per shipment, not per order. If the order contains multiple shipments, you can select which shipment(s) you would like to apply the delivery service to during checkout.
Standard Service
We will deliver your item(s) to either the ground floor, lobby, or first dry area of your home (such as a garage, front porch, lobby, etc.) or apartment building. Deliveries to any address requiring a lift or staircase will be left at the lift’s entrance or the stairs’ foot. This service does not include unpacking, assembly, or rubbish removal.
To initiate delivery, we will email you that your order is ready to ship. You will receive a fixed delivery date with tracking information, or our delivery partner will contact you to arrange a delivery day and time window.
Room of Choice
We will deliver your item(s) to the room of your choice within your home, inclusive of up to two flights of stairs. An extra flat rate of $50 or $70 applies, depending on your zip code (plus applicable taxes). Kindly note that additional stairs beyond two flights are subject to add-on fees. This service does not include assembly, rubbish removal, or moving your old or existing furniture.
To initiate delivery, we will email you that your order is ready to ship. Our delivery partner will contact you to arrange a delivery day and time window.
White-Glove
We will deliver your item(s) to your room of choice, including up to two flights of stairs, unpacking and complete assembly of the item(s), and rubbish removal. This service is an extra flat rate fee of $100 or $150 (plus applicable taxes), depending on your zip code. Kindly note that additional stairs beyond two flights are subject to additional fees. This service does not include removing or moving your old or existing furniture.
To initiate delivery, we will email you that your order is ready to ship. Our delivery partner will contact you to arrange a delivery day and time window.
Note: Please measure and ensure that your items will fit through doors, staircases, and elevators in their packaging before you place your order. Suppose we are unable to get your furniture into your home. In that case, you will be responsible for redelivery fees if you choose to have the products redelivered later or the return shipping and warehouse restocking fees if the order is canceled. Our delivery partners will deliver your products upon arrival based on the selected service options.
In addition, please protect your flooring and surroundings from potential damage before the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.
To better understand the service in your area based on the items you have purchased, feel free to contact us.
How long do I have to return my item?
Select items can be returned within 14 days of purchase or receipt. Custom orders cannot be returned but may be canceled within two business days after the order is placed. Custom orders may include any item where you select the finish and upholstery.
How do I return my item?
Small items can be returned to the showroom or shipped back to us by mail. Furniture or more oversized items will require arrangements for pick up. If you plan to return your item, please get in touch with support@ergocraft.com or call +1 244 688 800 to make arrangements.