GENERAL
Yes, we have a showroom located in 107 S Western ave，Los Angeles，CA,90004
We do! Reach out to a sales person to inquire.
You can find out everything you want to know right here.
We offer three years warranty on our furniture against manufacturing defects applicable to the original owner effective from the date of delivery. Warranty does not apply to any conditions resulting from faulty installation, outdoor use, misuse or expected wear. In the event that you find yourself experiencing an issue with our warranty, please connect with us so we can make it right.
PRODUCTS
We have two designer from Milano, Italy, mostly of our products was designed by them, few of the products was designed by our China Team
We produce our products in China, we have our own manufactory, located in Huizhou City, Guangdong Province,
Yes, and they’re free! As long as the swatch you request is available on a given item, we will send them out the following business day. To order, just visit any product page and hit the “order swatches” button.
You can find all the assembly instructions on individual product pages, under the “Downloads” tab.
We stand behind the high quality of our products and recommend a number of them for commercial use. If you have specific requirements or need to know which products are better suited for your application, ask us a question.
In the product page, under Reviews, you will find an FAQ section for that product. All questions and answers from other customers will appear there. Don’t see the question on your mind? No problem, just ask it yourself and someone will provide an answer right away!
PAYMENTS
You will be charged for your order when you place it. If for any reason you decide to cancel before your order processes and ships, you’ll be refunded in full.
We do! Yeeham is partnered with Affirm, who offers amazing deferred payment and financing options. The option to pay with Affirm is offered at checkout. If you’re interested in financing or learning more about Affirm, simply look for messaging on any product page or select the Affirm option at checkout and follow the quick and easy prompts. It’s safe, fast and extremely convenient!
ORDERING
Yes, we provide personalized design services to tailor our products to your unique needs.
Get in touch with us as soon as you need to make an edit to your order, whether change of address or change of product. In some cases, we will simply cancel your original order and reissue you a new order with the desired change. Once shipped, we are no longer able to make any changes to your order.
In the event that you’d like to cancel, reach out to us within 24 hours of placing your order and we’ll refund you in full. If you request a cancellation after 24 hours of placing your order, there may be a forfeiture of the shipping fees if the order has shipped. Otherwise, we’ll refund you in full. Orders cancelled after 48 hours are subject to a 20% restocking fee. Once your order has been shipped it is no longer subject to cancellation, but may be returned in accordance with our return policy.
SHIPPING
Free shipping for all orders
Most of our shipments are shipped freight with specialized furniture carriers. Depending on your location, your order may be shipped to a local final mile provider in your area, who will then contact you to make final delivery arrangements.
Some smaller items are shipped small parcel with Fedex or UPS to your doorstep.
You can track your delivery via the link sent to you in your shipping confirmation email, or you can sign up for text updates from a link in this same email.
No problem. Just reach out to us ASAP to let us know the details of your request. We’ll make it work. Keep in mind that we need be aware of your request before your order ships. Once your shipment has left our doors, we won’t be able to accommodate any holds before delivery.
Each product page provides an estimated delivery date.
Order specifics matter greatly. Delivery times are determined by your location, the item’s stocked location, and the carrier’s routing to your area.
We want your furniture to be in your home as soon as possible but we are not able to expedite shipping. Specialized furniture carriers do not operate similarly to commercial carriers, like Fedex or UPS, where expedited service levels are common. Because of the size and distances, it simply is not an effective option in the industry.
You can log into your account at anytime to see your order history and the status of any orders that you have placed. As soon as your order ships, we’ll send you a confirmation email which will contain tracking & carrier information. You will also have the opportunity to sign up for SMS updates on your phone.
Yes. You or someone authorized to receive on your behalf should be home at the pre-arranged delivery window.
A signature is required upon completion of delivery to confirm you received your order correctly and in good condition.
Please inspect your package immediately to ensure it didn’t get damaged during delivery. We make a valiant effort to prevent this with our specialized packaging design, but unfortunately we can’t control what goes down between our door and yours. In the event that your product has sustained damages of any kind, note the damage with the driver on the paperwork and reach out to us within 48 hours of delivery.
If the damage is minor/cosmetic, keep the furntiure and contact us for options.
Keep calm, snap a few pics of the problem (including the packaging) and send them over to us. We’ll get it taken care of. Deep breaths.
Please ensure that all damages are reported within 48 hours of delivery to facilitate an easy return. Send us the details via our Initiate Return option in our Returns page.
First, double-check the boxes as hardware and parts sometimes blend into the packaging materials and get left behind. Then, check inside drawers as some parts are packed internally. If all else failes, reach out to us as soon as you can so that we can get you what you need as soon as possible.
Unfortunately, our delivery partners are unable to offer that service at this time. Need someone to take away your old furniture? Our customer support team has some great, free suggestions for you, so please feel free to contact us for recommendations.
RETURNS
You’ve got 30 days to try out your new home addition in whatever way suits you best. If you decide within those 30 days that you’d rather not, let us know and we’ll come pick it up. Once it arrives back here, we’ll process your refund, less shipping charges. A restocking fee may apply.
Please note that we do not offer returns on any discounted and discontinued items from our Sale section. Those items are sold as Final Sale.
If you plan to return your order for any reason, we ask that you do so with the original packaging, padding materials included. If the delivery team took the packaging back with them, that is fine too – although it may add some days to the pick up request.
Your refund will be processed 1-2 business days after your order returns to our warehouse. Please allow up to 5-7 business days for it to show up in your account. If for whatever reason you don’t see it after this time, please contact us and we’ll investigate.